Apple Certified iOS Technician

Computer Science Principles: Digital Information

Server Administration Essential Training

Admitted visitors and participants entering the event, and monitored in-game progress, experience, and reported their respective results.

Moderator

Associate of Science - AS

Built and packaged shipping material and products in a manner that ensured maximum product safety for transit and effective use of packing space, produced and printed UPS labels for shipment, and trained new hires and volunteers from other departments on standard operating procedures.

Seasonal Packer

As a Product Flow Specialist, I assisted my team in developing more accurate stock counting and merchandizing procedures that later became the standard for the company and several other Apple Authorized Resellers, and held one of the company's highest pick & and pack rates for 4 years.

Product Flow Specialist

Advanced Repair agent

As an Advanced Repair Agent, I leverage my extensive troubleshooting knowledge, technical guides, and service partnerships with our brands to deliver effective repair solutions for our clients. 

Since stepping into this role, I've played a key role in improving consistency and clarity in our service experience, training material, and daily procedures in our precinct. These improvements have led us to halve our turnaround time and consistently lead our market in Net Promoter Scores (NPS) while retaining our strict quality standards. 

I've additionally collaborated with our service partners to enhance our client and employee experience in Apple and Samsung Authorized Repair procedures to provide one of Apple's highest same-day service ratings among other authorized repair centers in the US.

Advanced Repair Agent

Desktop Support Specialist

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