First Informer Broadcaster (Illinois Emergency Management Agency)

Technician Amateur Radio License

Bachelor of Arts (B.A.)

• Provide presales design and engineering support for Telos Alliance products, working closely with sales and product development teams
• Work with technical customer contacts to design custom solutions which leverage existing products and design work as much as possible with the goal of driving high-value system sales
• Provide ongoing support to existing customers, focusing primarily on white-glove service for high-value or otherwise sensitive situations
• Provide onsite or dedicated remote configuration and training to new customers, particularly those with complex VoIP integration needs or in large scale AES67/SMTPE-2110-30 environments, including: CNN, The Walt Disney Company, The White House Communications Office, NFL, CBC, QVC, SiriusXM, CBS, C-SPAN, Entercom, iHeartMedia, and others.

Senior Support Engineer

• Led a team of Systems Engineers, Staff Engineers, and Apprentices over 70+ clients and 125+ FM/AM/XM/TV signals on new integrations and improvement projects. Served as knowledge base and trained an engineering team in a fast-paced environment.
• Managed and designed multiple concurrent projects while collaborating with another Senior Engineer on others. This included Entercom Seattle/San Diego/Gainesville, Spanish Broadcasting System New York/Chicago/Los Angeles, Chicago Public Media, Georgia Public Broadcasting, This American Life/Serial, Univision, Breitbart Radio Network, National Safety Council, Educational Media Foundation, Rural Radio, Relevant Radio, 88Nine Radio Milwaukee, Northeastern Public Radio, and others.
• Managed maintenance contract client relationships.
• Audio over IP (both WheatNet IP and Livewire+) facility design and integration, emphasizing responsible airchain design, comprehensive documentation, redundancy, and remote management-- with an eye for attractive s

Senior Systems Engineer

• Set strategy and vision for the Telos VX products to maintain dominance in the Radio market and drive expansion in the TV market
• Grow virtualization-based solutions with an OpEx pricing model to help customers thrive as the broadcast environment evolves due to remote work and consolidation
• Use evidence-based prioritization to define the products' roadmaps while maximizing customer success
• Define, iterate, and deliver reliable new features and bug fixes through continuous improvement with the software engineering team
• Provide application engineering support for key enterprise customers, particularly those with complex VoIP integration needs or in large scale AES67/SMTPE-2110-30 environments.

Product Manager

Provided ongoing engineering services for 15 stations. Work included regular maintenance, emergency resolution, new station development and integration, STL creation, AoIP installation, automation system installation, network syndication setup, and studio builds.

Contract Engineer

I'm privileged to bring our award-winning integration team together with broadcasters to create innovative solutions.

Our staff expertly delivers the benefits of virtualized architectures while incorporating tried-and-true broadcast technology, providing best in class solutions to enterprises and independent operators alike. Inrush provides turnkey project management, solutions consulting, and outsourced engineering support to respected media creators across the US.

Please get in touch if we can be of any help to you or your organization at shaun@inrush.net.

Partner

Partner at Inrush Broadcast Services

github

Know about Shaun Dolan's work experience, education, bootcamps, certifications, and much more. Shaun Dolan